A modern IT service desk should be the interface between technology and human potentialA support ticket is someone stuck, under pressure, trying to move forward. That’s where IT support really begins, ...

We went behind the scenes Columbia National Weather Service office to see what goes into tracking winter storm, 24 hours ...

Hotels across the Middle East are increasingly moving beyond pilot projects to adopt artificial intelligence (AI) and ...

For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.

Alexa+ is out of early access and available to all Prime members for free. I used Amazon's enhanced AI in early access and found it to be pretty capable, especially on a few key tasks.

HR teams in India operated behind the scenes for many years. Employees reached out to HR teams for leave details, payslips, ...

Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

Despite growing scrutiny over DHS agents' actions across the nation, local police departments are opening their doors to ICE.

CIO Dustin Goetz said the agency is using Stella, an AI chatbot, to help do the work of lower-level roles in cybersecurity, service desk and administrative functions.

The valuation jump is a reflection of the AI provider’s sales growth. ElevenLabs, which was founded in 2022, is generating ...

New Yorkers placed a staggering 80,000 calls to 311 reporting a lack of residential heat and hot water in January 2026 — the ...

Global software stocks plunged as new AI tools reignited fears of disruption, triggering a worldwide selloff and forcing investors to rethink.