Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

GoToAssist Remote Support Discussions Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

Any devices that are running 4.8 build 1692 and older of the GoToAssist v4 desktop applications (including unattended devices) will automatically be upgraded to the latest version (v4.8, build 1708).

Yes, I'm installing the unattended client. This is a new laptop (Dell Precision) that has never had any GoToAssist product installed previously. I'm wondering if it's a compatibility issue with this new …

Ask fellow GoToAssist v5 users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and 1714 where the …

GoToAssist Agent Vulnerabilities Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated …

Display issues on some machined when remoting in - Ongoing intermittent issue I have this occurring on 2 different machines where the screen does not seem to line up with mouse clicks or shows multiple …

Herryh1 From the private message you sent me I see that you are using GoToAssist Remote Support v5 and not GoTo Resolve, so I have moved the post here. This is the support article you should be …

Highlights All FastSupport URLs redirect to https://fastsupport.gotoassist.com What's Changed? All FastSupport URLs Redirect to https://fastsupport.gotoassist.com All instances of the FastSupport …