"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration

Meet Brenda, our 36-year veteran operator and training instructor. She still remembers her first bus, and it looks a lot like our 65th Anniversary retro bus wrap out on the road today! | AC Transit